1. Overview
We are committed to ensuring you are fully satisfied with your purchase. If forany reason you are not happy with your order, you may request a return,exchange, or refund in accordance with the terms outlined below. This policy isdesigned to be fair, transparent, and easy to follow.

2. Returns Window

You have 30 days from the date of delivery to request a return.

• Returns requested after 30 days may be declined unless required by law
• During peak periods (such as holidays), extended return windows may apply and will be clearly communicated at the time of purchase

3. Eligibility Criteria

To be eligible for a return, items must meet all of the following conditions:

• Unused, unworn, and in resalable condition
• Returned in the original packaging, including any boxes, manuals, or inserts
• All tags, seals, and labels must still be attached and intact
• Accompanied by a valid proof of purchase (receipt, order number, or confirmation email)

We may refuse returns if items show signs of use, damage, or alteration not caused by us.

4. Non-Returnable & Restricted Items

Certain products cannot be returned for hygiene, safety, or customisation reasons. These include:

• Perishable goods (e.g., food, flowers)
• Personal care, cosmetics, or hygiene products once opened
• Custom-made, personalised, or made-to-order items
• Digital products, downloadable content, or software licenses
• Gift cards or vouchers

These items may only be returned if they are faulty or not as described.

5. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged in transit, or incorrect:

• Contact us within 7 days of delivery
• Provide your order number and, where possible, photos of the issue

We will resolve the issue promptly by offering:

• A replacement item
• A repair (where applicable)
• A full or partial refund

We will also cover any return shipping costs in these cases.

6. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer support team with your order details
2. Describe the reason for the return
3. Wait for confirmation and return instructions
4. Securely package the item and send it back using the recommended method

Returns sent without prior approval may be delayed or refused.

7. Return Shipping & Responsibility

• Customers are responsible for return shipping costs unless the return is due to a fault or our error
• We strongly recommend using a tracked and insured delivery service
• We are not liable for items lost or damaged during return transit

If a return label is provided, its cost may be deducted from your refund unless stated otherwise.

8. Inspection & Processing

All returned items are inspected upon receipt. During inspection, we check:

• Condition and signs of use
• Completeness of packaging and accessories
• Eligibility under this policy

We will notify you once the return has been reviewed and approved or rejected.

9. Refunds

If your return is approved:

• Refunds will be issued to your original payment method
• Processing typically takes 5–10 business days after approval (depending on your bank/provider)

Please note:

• Original shipping fees are non-refundable unless the return is due to our error
• If items are returned in a diminished condition, a partial refund may be issued

10. Exchanges

We only offer exchanges for items that are defective or damaged. If you would like a different size, colour, or product:

• Please return the original item for a refund
• Place a new order separately

This ensures faster processing and availability.
11. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account again
• Contact your payment provider, as processing times may vary
• If the issue persists, contact our support team for assistance

12. Your Consumer Rights
This policy does not affect your statutory rights under applicable consumer protection laws. You may have additional rights depending on your location.

13. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon being published on our website.

14. Contact Information

If you have any questions or need assistance with a return, please contact our customer support team. We aim to respond to all enquiries as quickly as possible.

Thank you for shopping with us—we appreciate your business and are here to help if anything isn’t quite right.